Our Standards
Our standards. Your guarantee.
Confidentiality
We respect the valuable personal information that you provide us with as we understand that this information is of paramount importance to our ongoing relationship with you. We are mindful that Tasmania is a small place, and we therefore guarantee that we will maintain your personal information in the strictest of confidence.
Communication
We pledge to communicate with you frequently to keep you updated on your ongoing financial progress. This will apply not only when times are good, but when things don’t go as planned. We’ll be in touch to suggest changes to keep you on track and abreast of new opportunities.
Courtesy
You can expect us to return your phone calls promptly. We estimate that 99% of all phone messages received by our office are returned the same day. We have a strict maximum turnaround time of 24 hours for phone messages and e-mails and 48 hours for other communications.
Information
You will be invited to regular educational workshops and sent regular newsletters to keep you informed of what’s happening in the investment markets, of opportunities available to you, and of changes to legislation and how these changes may affect you.
Performance Monitoring
Regular assessments of our support team by senior management, ensure that all members of our team achieve and maintain the highest level of professionalism.
Accreditation
Our financial planners are required to complete the Diploma of Financial Planning (Dip FP) and work towards achieving Certified Financial Planner (CFP) status, the industry’s top designation. Our support team is required to complete at least the introductory module of the Diploma of Financial Planning and they are constantly supervised by our fully qualified Financial Planners.
Our advisors are members of the Financial Planning Association of Australia Limited (FPA).
Professional Development
Our advisors regularly attend professional development events held by Lonsdale, the FPA and others, to track the many changes in legislation, tax laws, social security, superannuation rules and investment products. Three times a year, our Financial Planners attend Professional Development Days held by Lonsdale Financial Group Limited. Our Planners are also required to attend Lonsdale's annual conference where they receive a further three days of intensive training.
In order to keep abreast of changes to investment products, new investment offerings, and changes in investment markets, our advisors and support team regularly attend updates and presentations provided by the industry's Fund Managers.
Research Resources
As Associates of the Lonsdale Financial Group, we subscribe to information provided by Lonsec research house. We benefit from its highly regarded research on the economy, managed funds, listed equities and securities, Initial Public Offerings, Agribusiness and property. We also receive research from most Fund Managers and other research houses such as Van Eyk, InvestorWeb (IWL), Bell Potter Securities Limited, Commonwealth Securities, and Grange Securities Limited. This allows us to survey views from various sources, which then helps us make fully informed recommendations.
In addition, we also subscribe to research journals including Personal Investor, Money Management and Investor's Financial Advisor (IFA).
Compliance
We pride ourselves on being fully compliant with the requirements of governing and regulatory bodies, and relevant legislation. These include the Financial Planning Association (FPA), the Australian Securities & Investments Commission (ASIC), the Australian Taxation Office (ATO), the Australian Corporations Act and the Trade Practices Act.
Additionally, the compulsory annual compliance review of our business activities, conducted by Lonsdale, includes a review of:
- Legislative and regulatory requirements as they change
- Our key documents, such as letterhead, business cards, financial plans, portfolio reviews
- Our continuing education training register
- Our advice and ensuring that it complies with the current laws
Professional Indemnity Insurance
You can rest easy in the knowledge that our representatives are fully covered by professional indemnity insurance and that your financial wellbeing is our priority.